Talent

Unlocking the Next Generation of African Talent

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My playlist has been dominated by Arcade Fire lately, for no reason in particular. I’m loving their newest album “Everything Now,” a collection of pieces suggesting that humanity is at an all-you-can-eat buffet and we’ve blown right past satiety to stomach rupture.

Amidst the angst over civilization’s internal combustion, there’s at least one line from the song “Creature Comfort” that I find myself turning over in my mind in the context of our current work at Shortlist:

“Born in a diamond mine / It’s all around you but you can’t see it / Born in a diamond mine / It’s all around you but you can’t touch it”

In Africa, there is a huge untapped talent mine hiding in plain sight (and that is absolutely not a reference to the troubling history of extractive industries in Africa). On the continent, we’re on the cusp of likely the greatest talent explosion in the history of humankind.

By 2030, the working age population across Africa is set to grow from 370 million to over 600 million, expanding the workforce by more than the rest of the world combined over that time period. Yes, combined.

For the continent to fully benefit from this incredible potential opportunity, it will require (1) a massive increase in the availability of good jobs, (2) an education and skilling infrastructure primed to prepare individuals for those jobs, and (3) a better way of matching talent and opportunity.

There is a gaping hole between the number of people seeking work, and the number of jobs actually available. And there’s a growing mismatch between the skills young people have today and the skills that employers are demanding. This is increasingly being identified by business leaders, politicians, policy wonks and philanthropists as *the* issue to solve in Africa.

At Shortlist, I’m not sure we can do much about creating great new jobs at scale; that’s probably the domain of big business, government and policymakers. It’s a huge multi-headed problem with no easy answer, for sure. But I do believe we can use new approaches to education, skills development, and opportunity-matching to prepare the kind of ready-to-rock talent pools that can, over time, attract the kind of large scale job creation we need. In other words, maybe we can create pockets of reversed chicken-vs-egg causality, where creating talent pools of skilled and ready young professionals can attract more companies, bigger investment, and better jobs.

So what’s going to be key to unlocking this talent and laying bare the incredible talent bounty of the continent?

Improve learning

Gone are the days where we could rely on high school and university to prepare people for the modern workplace. As Ryan Craig writes in his new book, the future of higher education lies in faster, better, and/or cheaper alternatives to higher education. These alternatives need to be affordable; geared towards skills of the future (like tech and data); geared toward competencies and practice rather than theoretical subject matter. Technical programs like those offered by Moringa School or courses on soft skills (like communication, problem-solving and teamwork) like those now offered by Shortlist show new ways that practical learning can be fostered outside of traditional, long-term and expensive higher ed options.

Promote discovery

Part of the problem is that young professionals often don’t know yet what they’re passionate about, don’t yet know what they’re good at (or could be good at), and don’t know what the market wants/expects. Students are often slotted into courses of study very early and in a manner dictated more so by society and family (whose mom hasn’t wanted them to be a doctor at some point??) than informed personal decision-making. (And to be clear, this certainly isn’t only an issue in Africa…)

We can use tech and digital distribution to expose young people to the range of professional options out there and provide tools for self-discovery and opportunity discovery — and in so doing, also get to know job-seekers better. Think: the right podcasts/videos/posts targeted to the right people at the right time, with a feedback loop to gather data points on interests, engagement, motivation, and learning velocity. We can then start to engage and curate pools of talent based on genuine interest and ability rather than meaningless demographics, and we can tailor content and training opportunities to the particular passions and abilities of specific jobseekers.

Help companies see better

Back to the original conceit: “It’s all around you but you can’t see it.” Part of this issue is that talent is there, we just lack the tools to see it. If your criteria for “work-readiness” revolves around a prestigious tertiary degree, time served at a Big 3 consultancy or Big 4 accounting firm, and lots of acronyms — well, you may not find enough professionals to build your company. If, however, you are open to professionals who possess the skills and/or raw ability to succeed, the talent is often there, but the tools of finding and seeing it are lacking.

Our approach at Shortlist collects and analyzes data points on demonstrations of competency, skill and motivation, so that we can X-ray vision the CV and see who has the stuff of success regardless of credential. Of course this approach works better for some roles than others, but broadly we believe that employers in or coming to Sub-Saharan Africa will need to think differently about assessing talent, relying on underlying competencies and skills and not fancy gold stars, if they are going to find the folks they need to grow.

Needless to say, this will NOT be easy. It will take the efforts and energy of a diverse set of stakeholders, sometimes working together and sometimes in parallel, to realize this promise. Most importantly, it will be driven by and depend on the energy of this emerging workforce to go out and grab these opportunities and create even more opportunities themselves.

All things considered, though, we’re choosing to stay optimistic about the road ahead, despite the significant challenges — and no matter what Arcade Fire thinks.

 

Introducing the Talent Gallery by Shortlist

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A new way to curate talent

Hiring — it’s both an art and a science.

While our assessments-driven approach at Shortlist definitely brings the science, we get that there’s an element of nuance when you’re building your team. Just like picking out a piece of art, reviewing candidates is all about balancing objective factors and that “special something.”

We’re excited to introduce the Talent Gallery by Shortlist, a new way to view and curate talent. In this easy-to-use hiring homebase, you can review candidates based on their performance, skills, and experience, while learning more about what makes them unique — perfectly combining the art and science of hiring.

We met with dozens of employers to observe how they review candidate data and learn which features should be included in the hiring dashboard of their dreams. A huge thanks to each of these partners who helped to shape this product!

To get started, request a demo — or keep reading for some highlights of the Gallery.

Here’s what’s in store

  • Your hiring homebase: When you enter the Gallery, you’ll see an overview of every job you have running with Shortlist, along with key stats on each job and helpful links and tips about the Shortlist process.
  • Getting started: Your dashboard for each job shows you exactly what you need to do next to keep the hiring process moving. Here you get a sense of how many candidates are in each stage. You can easily share your Job Description across channels right from your Talent Gallery if you want more candidates in your funnel!
  • Sort and filter to easily compare candidates: By far our most-requested feature! See your list of candidates with all their details and sort by the factors that matter most to you.
  • Go beyond the CV: In the Talent Gallery you can learn much about each candidate! Review assessment performance, read Shortlist’s notes about the candidate, and more.

See for yourself!

We’d be delighted to show you around the Gallery — sign up for a demo here. You can experience the Talent Gallery for yourself during your next Shortlist engagement — get started today.

We’re excited for this next step in helping employers curate the team of their dreams! And there is WAY more to come. Have ideas? Get in touch with me at rachlovesideas@shortlist.net.

Happy hiring!

Announcing Our Merger with Spire

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Teaming up to help companies reach new heights

Today I am thrilled to share that Shortlist has acquired Spire Education in a unique merger that we expect to unlock the potential of both companies. Spire, founded in 2013, has been a pioneer in the East African talent development space, working with dozens of companies to equip employees with the skills needed to succeed in diverse workplaces. Shortlist, launched in 2016, helps growing businesses source and screen junior and mid-level talent for a range of role types, and has worked with over 100 companies across India and Kenya.

Now, our combined enterprise can more seamlessly support talent-forward organizations across the spectrum, from recruiting to onboarding to on-the-job training.

We will also, for the first time, be able to engage job-seekers directly with training, job search support, and access to awesome careers. With this acquisition, Spire CEO Jenn Cotter will become Managing Director of Africa for Shortlist/Spire, teaming with Shortlist’s current Kenya Country Director Ariane Fisher and the rest of the Shortlist team, who will continue delivering our core services to our terrific clients.

To put it simply, this is a match made in heaven. Why? Let’s start with what’s most important to us: team and culture. Our teams have been collaborating for months, hosting a series of events for talent-minded executives in Nairobi. From the beginning, we’ve been struck by the similarities of our teams and values. We share a commitment to personal responsibility, openness, adventure, curiosity, and unlocking potential. To put it simply, we wouldn’t have gone forward with this if we didn’t share a cultural foundation and core “why” to our work.

We’re also excited by the possibilities on a strategic level. We are already working with many of the same companies, and this allows us to seamlessly combine our services into a unified offer. Shortlist can help companies build their teams, and Spire can help make sure those teams are equipped with the skills needed to succeed.

Over time, we intend to go even bigger.

Spire brings world-class curriculum and an experienced team of content creators and trainers. We bring technology and a data-driven approach to vetting talent, as well as relationships with over 50,000 local professionals we’ve screened so far. With these assets, we occupy a privileged position to reach professionals directly and help build their skills, discover great opportunities, and access the careers of their dreams. This will enhance our ability to find great hires for our employer clients, and in turn, as we facilitate more hires and track what makes them successful on-the-job, our ability to train and advise professionals on critical skills will get even more focused and effective. We will build a truly exceptional talent flywheel that gets better and better with each hire and each training.

So what happens now?

We will bring our Nairobi-based teams together to work with and learn from each other under the same roof at Daykio Plaza. We‘ll immediately look for ways our combined offers can create value for our existing and prospective customers. Shortlist and Spire will maintain separate brands for now, and Shortlist India will continue business as usual. Over time, we will co-create the bigger vision for how “1+1=3.”

It’s an exciting time for us. We’d like to thank Blue Haven Initiative for their investment and belief in our joint vision and the Mayer Brown team for their generous ongoing legal support.

Shortlist is so grateful to the entire Spire team for joining us on this swashbuckling adventure — Shortlisters unite! And I’m particularly eager to work more closely with Jenn, a truly amazing leader, teacher, and friend. Here’s to the future!

Happy hiring (& now training),
Paul

talent recruitment

Talent Recruitment: How to crack the talent test

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By Paul Breloff & Shloka Nath

Running a social enterprise is hard, particularly when catering to “base of the pyramid” customers. Marketing to low-income customers, infrastructure and distribution challenges, razor-thin margins, raising money from investors — these challenges would test even the hardiest entrepreneur! Then, of course, there’s the major task of talent recruitment.

In other words, hiring and retaining great people. Although this challenge around talent recruitment is typically overlooked, it is probably the greatest factor driving the success or failure of the social enterprises we’ve worked with.

When Village Capital surveyed its portfolio of over 400 entrepreneurs in 2012, they cited talent acquisition and retention as their number one barrier to growth, easily surpassing financing. In 2015, a survey of C-suite executives by Bain & Company for Accion Venture Lab identified human resources as the biggest organisational need across 21 enterprises.

The challenge exists throughout the talent life cycle — from initial recruiting to training, ongoing development and retention — across hierarchies, from junior unskilled workers to senior executives. Unfortunately, it’s not a challenge that can be magically solved with more money.

Why are human capital challenges tougher for social enterprises?

Let’s be honest. Hiring and talent management is a challenge at all companies, but here’s why talent recruitment is far harder for social enterprises:

Mission, not just skills: Beyond finding skills and experience, most social enterprises also need to see a demonstrated passion for the organisation’s mission. For many, this shrinks a small talent pool into a puddle, making it even harder to find a fit.

Unknown brands: Most social enterprises are relatively young, small and little known beyond specialised circles. With less inbound interest in the company, it becomes more of a sales job than an HR one to convince candidates and, sometimes, their families, who might prefer they join more established organisations.

Talent doesn’t come cheap: As revealed by a 2012 Intellecap report, early-stage social enterprises cite low salaries as a key constraint to hiring and retention. Personally, we don’t believe there should be an inherent trade-off in compensation when choosing a career of meaning and impact, and it is encouraging to see this slowly changing. But, for now, social enterprises often pay a fraction of what talented people could be earning elsewhere.

It’s not an easy life: To top it all off, many social enterprises operate in remote areas with few creature comforts. Five-star hotels are traded in for village cots. Express trains and Uber make way for motorbikes and rickety rickshaws. High-speed internet and stable electricity are swapped for molasses-slow Wi-Fi and off-grid living. This is obviously not always the case (and for many this experience can be a draw), but some companies find it challenging to convince senior talent to take the plunge.

So, what do we do about talent recruitment?

Yes, talent recruitment at social enterprises is hard. The good news is there are many ways to make it better:

At a system level

  • Enmesh impact with education: We need more secondary and tertiary schools and institutions of higher education that present opportunities for students to learn about social enterprise and encourage the pursuit of careers of meaning and impact. This is happening increasingly, particularly at business schools globally, but classes and clubs on these topics at undergraduate universities are just emerging.
  • Create access to real experience: We must make it easier for students to get access to internships or projects to help ignite a career passion. This could be promoted by colleges, governments, investors or the companies themselves. Global impact investor Acumen Fund, for example, runs a programme to recruit fresh graduates into an apprentice scheme, giving exposure to grads while also reducing the cost and effort of recruiting and training new talent.
  • Make mid-career transitions possible: Support more programmes that help talented mid-career professionals transition from mainstream to impact, like Impact Business Leaders.

At a social enterprise level

  • Start early: Even when you’re not actively hiring, be on the lookout for great talent, particularly inbound inquiries from people acutely drawn to your mission and impact. Keep your talent recruitment pipeline of candidates warm and engaged so that when the time comes to bring on new folks, you already have a pool to start from.
  • Invest in employee referrals: Actively engage your existing team to probe their networks and bring in great people. Having employees who are brand ambassadors can be particularly effective for lower-level jobs that require community and local language knowledge.
  • Build a strong brand: Not only does having a strong employer brand increase the visibility of the social enterprise, it aids in employee retention. By strategically building strong credibility in the health sector, Aravind Eye Hospital routinely receives job applications from all over the world, despite the organisation’s strict policy of not advertising for job placements.
  • Mentorship and training: Your employees are your future leaders. Create effective training and mentorship programmes that can target specific skill development. A RippleWorks survey found that entrepreneurs as well as employees reported higher degrees of satisfaction with increased and frequent engagement with mentors.

So where does this leave us? While money will always be a concern, human capital is often more important. Luckily, we believe there’s something to be done at all levels to drive talent recruitment and help bring that talent to the social enterprise space while supporting job seekers in finding dream jobs at impact businesses.

Perhaps social enterprises have the most to gain or lose in solving this, and we hope to see more social enterprises recognise the importance of getting their team and talent equation right.

We’ve seen many times at companies globally that to create something persuasive and extraordinary in the marketplace, one must often first create something persuasive and extraordinary in the workplace. This principle may hold even more strongly for social enterprises, who must create a unique kind of mission-driven soil to attract and grow a talent foundation for scale and impact. If we get this right, the chain reaction of impact will extend beyond the enterprise to customers, employees, and the world at large.

This article was originally published on India Development Review on September 20, 2017. You can access it here.

Co-author Shloka Nath is Director, Development and Publishing, Jnanapravaha Mumbai, India’s premier Cultural Institute for the Arts. Prior to this, Shloka co-founded and was Managing Partner, Sankhya Women Impact Funds.

 

Related Article: Talent acquisition trends 2019: Top seven in Kenya

 

paradox of choice

When Deciding Is Hard: The Modern Recruiter’s Paradox of Choice

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When Barry Schwartz first wrote and spoke about the “paradox of choice” in the early 2000s, he was grappling with the cute problems of an analog world, like how to sort through the varieties of jeans at a Gap, or how to choose among the bottles of olive oil at a supermarket. I wonder what he makes of our modern digital cornucopia of options and decisions, of all the choices beamed directly to our computer screens available for one-touch purchase. If he thought he had it tough then…

What is the paradox of choice?

Quick reminder: Schwartz’s idea is that, paradoxically, more choice is often worse for us, not better. It seems counter-intuitive — we like to be in control, we like it our way, right away, so the more options the better, right? Wrong.

Research continues to show that beyond some minimum threshold of optionality, more choice leads to trouble in three ways:

  1. Too much choice leads to paralysis, not liberation, as we try in vain to sort through options and make the “best” decision
  2. Too much choice leaves us less satisfied with our decision (when we can actually make one) because we’re confronted with a bewildering array of opportunity costs in the paths-not-taken
  3. Too much choice sometimes even leads us to make objectively worse decisions, because our brains grasp onto faulty heuristics to guide us through the data and variables.

The reality is, deciding is hard! Deciding requires cognitive effort, of which we have limited reserves. Ask Barack Obama, who as President of the United States was charged with making hundreds of critical decisions every day, and wisely found ways to reduce non-essential decision-making to a bare minimum. As he told Michael Lewis, he limited sartorial hemming and hawing to preserve energy: “You’ll see I wear only gray or blue suits…I’m trying to pare down decisions. I don’t want to make decisions about what I’m eating or wearing. Because I have too many other decisions to make.”

How does the paradox of choice effect recruiting?

So, imagine the double-edged sword of the modern recruitment marketplace. Job boards and social media have succeeded in aggregating jobs and job-seekers so that candidates are inundated with hundreds of what-might-have-beens and the-grass-might-be-greeners. And now, employers can often generate candidate pools into the thousands. The thousands! For a split second, this could sound like a recruiter’s utopia — and then the paradox of choice is front and center. The reality of stacks and stacks of CVs sinks in and we’re reminded of the scientific reality that this will almost certainly lead to a sense of paralysis, dissatisfaction, and poor decision-making.

Sure, you say, reviewing a thousand resumes would suck and might lead to a creeping dissatisfaction with whomever one ends up choosing. But does this proliferation of options actually lead to worse decisions?

More decisions = worse decisions

I’d argue yes, in most cases. When a recruiter or hiring manager is confronted with a thousand resumes, she or he must figure out a quick way to make sense of the pile, a strategy to quickly screen. Unfortunately, the most common strategy to triage a stack of resumes is to look for markers of familiarity, a thought process that sounds like, “Do I recognize the school names, do I recognize the company names, does this person seem like ‘us’?” Unfortunately, biases of this sort (which are often operating implicitly, not consciously) lead us to enshrine pedigree over ability and entrenches like-hiring-like, rather than diversity.

What can you do to simplify hiring choices?

At Shortlist, we’re hoping that our automated approach to screening big candidate pools will remove a large part of the bias creep and decision fatigue that hiring managers face as they grapple with the paradox of choice. Here are a few simple steps to reduce the number of choices you face on a daily basis, and improve your satisfaction with those decisions:

1. Establish upfront screening filters

For most positions, there are certain factors that are necessary to function in the role — things like speaking a local language, having a certain salary range or being willing to relocate. By pinpointing and filtering for these basic must-haves, you significantly cut down on your number of options to consider for a role, and save yourself the time of getting to know a candidate who ultimately couldn’t accept an offer or succeed on the job. We use an automated chatbot that asks candidates questions regarding basic fit (location, salary range, etc.). If they don’t fit the must-haves, we don’t advance them through to the next round.

2. Use competency-based assessments to identify top performers

Whenever possible, test applicants with competency-based assessments or case studies instead of relying on CVs and unstructured interviews to make hiring decisions. Generating data points on performance will help you objectively rank a long list of candidates and ease the stress of making choices.

3. Present decision-makers with essential information only

Whether you’re a recruiter sharing a list of candidates with a client, or a talent acquisition head who needs the hiring manager to make a decision, chances are at some point in the recruiting process you will be sharing information on candidates with others. Think about how much information you need to share on each candidate to help them make smart decisions without the stress. At Shortlist, rather than include every one of the hundreds of data points we collect on candidates, we share the important stuff while holding enough back to create a subtle sense of “magic” when the candidate who shows up for an interview is just right.

This article originally ran on People Matters.