Location:

Nairobi.

Key Responsibilities:

Installing and configuring computer networks and systems.
Identifying and solving any problems that arise with computer networks and systems.
Consulting with clients to specify system requirements and design solutions.
Assembling new systems.
Maintaining existing software and hardware and upgrading any that have become obsolete.
Monitoring computer networks and systems to identify how performance can be improved.
Working with IT support personnel.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation, manuals and IT policies.
Documentation of their current Systems.

Key Requirements:

Great people skills to enable you to explain repairs, timeframe, ticketing process to colleagues.
University degree preferable but Tertiary education in IT acceptable.
IT Certifications are an added advantage.
At least 6 months to 1-year experience in a similar or related role.
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Related experience and training in troubleshooting and providing IT Support Service.