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Customer Support Representative - OGTI Clean Energy Leadership Program

Havenhill Synergy Ltd
Apply by 18 June 2020

Job description

Job objectives: Havenhill Synergy is a clean-tech utility company that uses Solar Energy to generate clean, safe, cost-effective and sustainable electricity in rural and urban Nigeria.

As our Customer Support Representative, you will be our customer’s first touch point via phone, email and other channels. You will support our growing customer base by providing information about our services, resolving their complaints and in any other way they may require.

Duties and Responsibilities
  • Provide accurate, and complete information about products and services of Havenhill to new and existing customers promptly.
  • Assist the technical team in providing post-installation support to customers via phone and email.
  • Follow up on technical issues reported by customers and external partners of the organisation until each case is resolved.
  • Assist with the gathering of data on the performance and customer feedback from mini-grid installations in host communities.
  • Keep records of customer’s interactions, transactions, comments and complaints using the appropriate software and escalate unresolved issues to the right authority.
  • Give appropriate information to customers on energy use, payment systems and assist in troubleshooting of installed systems.
Requirements
  • Diploma/Bachelor’s degree in social sciences or any related field.
  • 0-2 years of relevant experience
  • High interest in renewable energy is a must
  • Ability to speak English, pidgin and a local language (Hausa, Yoruba, etc.) fluently
  • Certifications or membership with professional bodies is an added advantage
  • Basic knowledge of computer software and office systems
  • Familiarity with CRM systems is an added advantage
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to stay calm and be respectful in communicating with stressed or upset customers.
  • Ability to multitask, prioritize, and manage time effectively
Additional requirements
  • Maintain high level of autonomy
  • High level of speed and accuracy
  • Be innovative and have great attention to details
  • Must be excellence oriented
In case of any queries, please get in touch with us through support@shortlist.net

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About Havenhill Synergy Ltd

HAVENHILL SYNERGY is a clean-tech utility company that uses solar energy to generate clean, safe, cost-effective and sustainable electricity in urban areas. We believe in the potential of the sun in powering Africa’s most populous nation.


We provide world-class efficiently renewable energy solutions and ensure customer's peace of mind through best business practices, credible skills, support system and responsibility.

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