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Telesales Representative - Outbound
M-KOPAJob description
- Tele-Selling: Calling our existing customers to upgrade them to Televisions and other products which the company has to offer
- Conversion Objectives: Responsible on ensuring the campaign achieves its conversions and sales objectives
- Quality Objectives: To ensure the quality of calling adheres to set quality standards
- Productivity Objectives: To adhere to expected talk time benchmarks to maximize productivity
Experiences:
Soft Skills:
- Relationship Building
- Time Management
- Storytelling
- Research / Information Gathering
- Critical Thinking / Problem Solving
- Tech Savvy
- Collaboration
Hard Skills:
- Ability to learn about products and services and describe/explain them to prospects
- Client Engagement
- Active Listening
- Conflict Management & Resolution
- Sales Presentations / Demos
- Social Selling
Role Critical Skills:
- Prospecting
- Lead Qualification
- Contract Negotiation
- Referral Selling
- Closing Skills
Sales Traits:
- Self-Motivated / Ambitious
- Coachable
- Adaptable
- Sociable
- Responsible
- Goal-Oriented
- Empathetic
- Passionate About Selling
Additional Experience
- BPO Industry, captive call centre industry experience
- Exceptional work ethic and integrity
- Any Certificate or Diploma preferably
About M-KOPA
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.
M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.
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