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Credit Officer

WidEnergy Africa Ltd
Full time
Apply by 20 December 2020

Job description

Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.


Job Purpose: To coordinate all sales related field activities and ensure targets are met

Key Responsibilities and Accountabilities:

  • Manage queries from customers
  • Contact customers who are disabled
  • Take ownership of all issues and challenges through to resolution
  • Deliver outstanding customer service
  • Analyze customers' financial status and credit to determine feasibility of payment for kits/products
  • Explain to clients the products and credit options that are available as well as the terms of those services
  • Explain to customers the repayment plans
  • Review and update customers’ credit files
  • Negotiate payment arrangements with delinquent customers
  • Update delinquent customers and forward irreconcilable accounts for collector action to Repayment Officers
  • Manage movement and storage of repossessed and returned kits

Skills:

  • Good knowledge of Zambian market, especially Rural Zambia
  • Experience in either Micro-Finance, Telecoms, Fintech, Fast Moving Customer Goods (FMCG) or all
  • Proven track record in working with targets and elaborating detailed strategies
  • Ability to manage field sales teams towards aggressive targets
  • Communication skills
  • Good numerical and analytical skills
  • Proven networking and social skills
  • Team Player
  • Data and Report Analysis

Requirements:

  • Experience with Microsoft Office
  • Experience in micro-finance (Added Advantage)
  • Grade 12 certificate
  • Diploma or Degree
  • Fluency in English and one or more local language (Bemba, Nyanja)





About WidEnergy Africa Ltd

WidEnergy Africa Ltd is dedicated to the last mile distribution of clean, reliable, and affordable energy solutions. They are the official distributors of high quality solar products from global leading manufacturers, including Little Sun GmbH, d.Light and Green Light Planet.

They believe in a world where every African woman, girl, has access to clean affordable and sustainable energy for lighting and cooking, can take advantage of energy access to live better, with positive impact on health, education and household income.

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