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Digital Sales and Marketing Lead

Maisha Meds
Full time
Apply by 13 February 2021

Job description

Who We’re Looking For

We are looking for an enthusiastic and experienced sales professional who has a background in pharmacy and/or pharmaceutical drug sales to lead our growing sales team and navigate the new organizational structure of merging regional sales efforts across both POS and Reorder. This person should already have an understanding of the needs and preferences of our core customers, small pharmacies with high price sensitivity, and the products on our platform. An ideal candidate has experience in sales, operations, marketing, developing and conducting sales training for team growth, and is excited to bring digital innovation into this space. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant sales culture at Maisha Meds. This candidate is a customer-centric leader who will effectively bring pharmacies onto the Maisha Meds platform and work to tailor the sales experience to best suit our pharmacy partners.

Responsibilities include:

  • Develop a digital sales strategy and customer care approach, including strategy and leadership for managing a customer service line, mapping out touch points to ensure customers continue to be engaged with the POS and Reorder systems and providing follow-up advice and training as-needed. Ensure this is done in systematic way such that customers have outstanding experience with Maisha Meds platforms and associated forecasting and trade credit features
  • Support in the refining of the systems used to track the POS and Reorder sales processes 
  • Support streamlining and scalability of digital sales and customer support team onboarding process 
  • Lead a team in a unified sales and customer support strategy utilizing best in class approaches
  • Leadership in digital marketing strategy for both POS and Reorder platform expansion

Requirements

  • Bachelor’s degree (minimum) in pharmacy, sales, business or other related field
  • 3+ years working in enterprise, sales, marketing, or training, experience in medical, pharmacy, or pharmaceutical field preferred
  • Leadership experience, drive, and willingness to mentor others on the team
  • Humility, empathy, and a sense of humor. We are a small team that cares deeply about our work, and it is essential that we work well together
  • You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
  • A passion for building world class sales team with a desire to see the business scaled widely

Why you should come work with us

Our company aims to take the best of Silicon Valley, including the technical expertise, rapid iteration, and agile processes, and apply its approach to solving problems that affect millions across sub-Saharan Africa. Maisha Meds can offer an opportunity to drive real, quantifiable change, and lead a growing and passionate sales team. We are dedicated to our work and care deeply about our product’s impact, the clients and patients who use our software, and the company’s success. You’ll join our team to grow a small startup to a company serving tens of millions of people.

Start date is February 1st, and compensation is commensurate with experience.

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About Maisha Meds

Maisha Meds is an organisation dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years has grown to support over 4 million patient encounters at over 1,200 pharmacies and drug shops annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with an initial focus on malaria case management. Recent results from a randomised controlled trial with UC Berkeley showed that our programs lead to a statistically significant 350% increase in appropriate and high quality malaria care. Based on these results, we are planning to scale the technology to reach over 10,000 health facilities and 20 million patients, and to directly pay for health outcomes for 1 million patients annually by 2024. In addition, we are actively building programs to support injectable contraceptives, HIV pre-exposure prophylaxis, measles and HPV vaccines, malnutrition support, and safe water interventions.


Our work is funded by USAID Development Innovation Ventures, the Bill & Melinda Gates Foundation, the Children’s Investment Fund Foundation, Grand Challenges Canada, Pfizer, and others, and we are starting to build partnerships with multilateral global health funders, pharmaceutical companies, and national health insurance funds to have them pay us on a contract basis for health outcomes. We use data from our point of sale software to design programs that leverage financial incentives to improve uptake of high impact health products. And we measure our success by our ability to improve the quality and affordability of healthcare diagnosis, treatment, and prevention for low-income patients across Africa.

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