Job description

About Momentum Credit: 

Momentum Credit was founded in March 2017 to meet the overwhelming market need of providing structured working capital solutions to Individuals and Small Medium Enterprises (SMEs).

At Momentum Credit they believe in “Expanding Your Possibilities”. Their focus is to provide structured solutions that make credit easily and readily accessible to those that can afford such financing, which in most cases, would be undeservedly labeled as unbankable.

It is their vision to transform the structured non-bank finance sector across Africa. 

About the Role:

This is a great opportunity to take ownership and grow with Kenya’s leading non-bank lender. Reporting into the CEO, you will be responsible for driving the strategic brand direction core to accelerate the growth and profitability of the company.

Key Responsibilities

Marketing

• Develop, execute and champion Momentum’s internal and external brand strategy.
• Oversee the company’s spend on marketing budgets to optimise ROI.
• Develop effective tactical marketing plans to support product sales.
• Oversee new product launches and the development of the company’s sub product brands.
• Drive the digital marketing strategy across all social media platforms.

Customer Experience (CX)

• Measure internal and external CX to grow the company’s overall NPS and brand positioning.
• Monitor internal and external CX complaints across all channels and ensure timely and effective issue resolution.
• Drive digital projects that leverage omnichannel engagement with clients to support a superior CX.
• Champion CX across the organization.

Communications & CSR

• Develop and implement the Company’s CSR / CSI strategy.
• Drive effective internal and external communications to support the Company’s overall strategy.

Potential opportunity for growth. 

Strategy Review

• Support the CEO in monitoring the progress of the Company in meeting its long-term strategic goals.
• Review and assess cross-departmental progress in achieving the company’s strategic goals.
• Support Product Leaders (PLs) in developing product business development strategies and tactical plans that support the company’s overall strategic goals and annual budgets.
• Conduct regular local and global market and competitor analysis to establish:
• The strength of the company’s offering and marketing positioning.
• identify new and innovative disruptive business models that could be adopted to accelerate growth.

Business Analysis 

• Develop effective tools and KPIs to monitor day-to-day and month-on-month business performance across the business.
• Identify points of departure from agreed product strategic plans and work with PLs to develop and implement remedial plans.
• Ensure the optimal use of data across the company to support business development through up-selling and cross selling to maximise revenue generated per client. 

Career Progression

Momentum is a young entrepreneurial company that is about to enter an exciting growth phase that will see the launch of new products, sub-brands that have the potential of significant disruption and transformation in alternative bank lending. This presents a unique opportunity for accelerated career growth for a young and dynamic individual looking for a real challenge.

Does This Sound Like You?

Must have

• You are a graduate with 5+ years of experience in a commercial or marketing role.
• You have a strong verbal and written communicator in English.
• You are an analytical thinker who works with numbers on a daily basis.
• You have 3+ experience managing a small team.

Preferred: 

• You are well aware of the current Marketing and Customer Experience trends.
• You are passionate about business model design and strategy development.
• You have a strong track record of project management with a focus on execution.

Candidate Characteristics:

• Ability to build strong relationships.
• Passionate about brands and customer experience.
• You have a strong track record of project management with a focus on execution.
• You are willing to get your hands dirty.