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Fraud Investigator
M-KOPAJob description
1. JOB PURPOSE
Ensure proper diligence, field investigation, and carrying out of disciplinary and/or legal actions with regard to incidents of sales and customer-related fraud, in coordination with the fraud lead, fraud analysts, and legal department
2. KEY JOB FUNCTIONS (Main activities undertaken by the jobholder and reflective of the most important features of the job)
- Carry out field and desktop investigations of potential fraud instances
- Conduct due diligence, and collect and report case findings regularly
- Develop proactive strategies in the field to discovering cases of fraud
- In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases
- Support the team on the closure of all fraud cases within stipulated timelines
- Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline.
- Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business
3. ORGANISATIONAL STRUCTURE
This position reports to Fraud Lead
4. EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED (Minimum level of experience, skills and competencies, licences & certifications and education required to perform effectively in the role)
- Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
- Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
- Understanding of criminal justice systems and processes
- Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
- Professional acting proactively and independently on long stints in the field, often in rural areas
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively
- A positive, learning-oriented attitude and capacity for self-empowerment
- Five years’ work experience in a professional role
- Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
- Proficiency in Swahili and English required, one or more additional languages preferred
About M-KOPA
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.
M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.
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