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Sales Trainers

M-KOPA
Full time
Apply by 19 May 2021

Job description

ROLE PROFILE

M-KOPA is seeking.

Position Title; Sales Trainer

Location: Uganda

Reporting to: Sales Training Lead

OVERALL PURPOSE

The purpose for this job is to improve labor sales skills, drive better sales processes and outcomes. Sales are the biggest driver of our company's success, so your position plays a crucial role at our company.

KEY ACCOUNTABILITIES.

  1. Support creation of relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports, and feedback survey.
  2. Define trainings outcomes to stakeholders and ensure all activities are focused on these outcomes.
  3. Designing appropriate business impactful training or learning and development actions that support the achievement of business objectives.
  4. Deliver high-impact trainings that can be immediately applied in the workplace.
  5. Drive learning transfer and deploy performance support where possible.
  6. Document results of trainings delivered.
  7. Achieve 90% and 85% Satisfaction levels, and make sure that all teams are sufficiently trained and upskilled to efficiently perform their roles

Direct Sales Representative (DSR) Recruitment and Retention

  • Direct Sales Agent Recruitment cost-effectively, vet trainees to ensure improved pass rates of trainees in every cohort.
  • Ensure timely registration of all newly trained DSR. Help remove blockers and demotivating factors for DSR, creating an enabling environment for DSR support and performance.
  • Provide regular candid feedback to Sales teams and other support teams on areas of great work and areas of improvement in DSR support.
  • Work towards improved pass rates per cohort.
  • Ensure DSR retention within your control and keeping track of DSR exits and ensure monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement, or understanding of DSR issues.
  • Sub-agent tracking & registration
  • DSR transfers from one service center to another.
  • Pay close attention to issues in the table below and follow up with concerned teams for support.
  • Outage COMMS - systems down, credits not updating, internet.

Project Readiness

  • Coordinate project and pilot set up with project team. Ensure processes, product, project/ pilots training e.g. new product roll-out, price, and process changes, etc., Make sure that the teams in the field and other areas are 90 percent skilled, informed, and trained before rolling out of new projects/pilots, product, or processes.
  • This also includes the creation of up-to-date training material to enable the delivery of good quality training, engaging suppliers of training, and skills transfer.

Training and Coaching for productivity DSR/FSM/CCE/SE

  • Visible contribution to quality sales by new DSR/Scout. Improved pass rate/ Points Target cost-effectively. Through regular coaching calls, communication of different E- platforms, refresher trainings, talks and quizzes.
  • Maintaining a record of all coaching calls and learning and development interventions for DSR.
  • Ensure teams are well equipped and up to date with all company information, new processes, ideas, issues, through regular communications.

INCUMBENT REQUIREMENTS.

EDUCATION

  • The applicant for the M-KOPA Learning and Development Officer Job placement must hold a bachelor’s degree in any discipline from a recognized University

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About M-KOPA

At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.

M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact. 

M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.

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