Job description

About Cycle Connect

Cycle Connect is on a mission to increase income for smallholder farmers in East Africa through productive asset-financing and training. The organization's unique blend of assets, inclusive financing, and training allows our team to connect farmers to the necessary tools to move forward. Cycle Connect is solving the problem of lack of access to basic agricultural tools by combining income-generating tools, inclusive financing, and training to further create access to economic opportunity for farmers in the last mile.

If you would like to know more about Cycle Connect and the organization's impact, head over to their Website or check out their social media (LinkedIn).

Key Responsibilities | Credit Field Supervisor

The Credit Field Supervisor will be responsible to oversee the branch field operations and branch credit staff to ensure that reliable, quality and timely services are delivered to customers. You will play a pivotal role in the organization's mission by executing:

Field Supervision

• Supervising the field activities of credit officers through routine field visits and spot checks.
• Gaining close client contact through field visits to keep abreast with customer needs, service problems and resolving problems as necessary.
• Reinforcing the application of superior customer service and ensure that customers receive quality products and services that adhere to the product and customer service standards.
• Attending and do a knowledge assessment of client training and attend/ supervise loan distribution as well as asset repossession.
• Participating in loan collection visits for loans over 60 days.
• Implementing and monitoring security and fraud precautions in the field to protect customer deposits, company assets and staff. 

Team Management

•  Holding weekly meetings with officers to ensure they are on track and performing against the set goals, and take corrective action against significant deviations.
• Participating and lead in all branch weekly arrears meetings.
• Providing feedback to the line manager on any proposed improvements in the credit processes.
• Carrying out performance reviews, ensure that all credit branch staff are appraised based on performance objectives and recommending them for training whenever necessary.
• Inducting, training, motivating, coaching, encouraging and mentoring staff. 
• Managing work plans of officers under your supervision.
• Communicating clear operations and credit policies, guidelines and procedures to branch credit staff.
• Ensuring high level of product knowledge and risk management systems by credit staff.
• Ensuring that all credit branch functions and activities are in compliance with local legislation, regulations and internal control policies and procedures.
• Performing other tasks deemed necessary by the line manager.

Please note that this is a two year contract, with the subsequent possibility to extend.

Location: Work location will be in the Acholi and Lango sub regions. Expect to spend about 70% of your time in the field and 30% in office in Gulu or Lira. The working hours will be 40 hours per week and flexibility will be required based on the market needs, which might include working weekends or early evening hours.

Who We're Looking For

A Credit Field Supervisor must have:

• Minimum qualification of diploma or degree from recognized university or college in Finance, Business, Micro finance or related field.
• More than 4 years’ experience in credit operations at branch level and a minimum of 2 years experience in team supervision.
• Strong computer skills.
• Fluency in English and Luo (Acholi, Langi).
• Ability and/or willingness to ride long distances on a motorcycle daily.
• Good communication skills (oral and written).
• Process management skills.
• Advanced people and relationship management skills

The Application Process

Step 1: Apply for the job post here to express interest in the role.

Step 2: Now that we know you are interested, the next step involves an online screening of your candidature by our partner, Shortlist. Please continue to the application by clicking on 'Apply' tab. The screening process includes a few short questions on your experience followed by an assessment to demonstrate our ability to do the job.