Customer Care Representative - Casual.
BURN ManufacturingAbout the role.
BURN is looking for an exceptional, efficient customer care representative – casual, to fill a parttime role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for conducting customer surveys’, data entry and analysis using Excel, maintaining customer database, identifying areas of improvement, and finding solutions.
Duties and Responsibilities.
Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
Requirements (E – essential, D – desirable):
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
About BURN Manufacturing
Vision
Impacting lives and forests through efficient cooking appliances.
Corporate Overview
BURN Manufacturing designs, produces, and distributes Africa’s best-selling, fuel efficient biomass, electric, hybrid and liquid fuel cooking appliances. Not only do our products save money, fuel, and natural resources, but they also dramatically reduce harmful indoor smoke emissions which can cause significant health problems, even death.
With more than 1.2Millon+ stoves sold since commencing manufacturing operations in 2013, BURN has established itself as Africa’s most trusted cookstove brand thanks to our unwavering commitment to innovative research and design, manufacturing excellence, and customer care.
BURN is now the only vertically integrated modern cookstove company in Sub-Saharan Africa. Our solar-powered facility currently has a capacity of 45,000 stoves per month. We are proud to employ 400 team members throughout Kenya and East Africa, and support a workforce which is 50 percent female, thus empowering women in roles traditionally considered to be “for men only.”
Among our national and global honors, we have received the 2018 Bloomberg New Energy Pioneers Award for being among the world’s leaders in clean energy solutions, the 2018 Swiss Energy and Climate Summit Award for our pitch on the impact of clean-burning stoves, and the 2015 Ashden Green Energy International Award for empowering women with new economic opportunities.