Job description

Duties and Responsibilities

·        To carry out maintenance and service of electronic security systems such as Alarm, CCTV, Access Control, Electric Fence, Intercom, Electric Gates and Fire systems.

·        Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.

·        Ensure security of client’s property and tidiness of the premises while attending to the assignment.

·        Responsible for sorting the reported issues within the quoted time.

·        Responsible for problem escalation and communication to supervisor as required.

·        Must keep the reserve of all the necessary maintenance items and carry the required tools at all times.

·        Respond to and fix systems, application problems and issues during times of high volume.

·        To handle technical complaints from the client.

·        To educate the clients on how to operate their systems.

·        To report any client requirements to the office immediately.

·        Fill a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy.

·        To prepare detailed technical reports after attending incident scenes.

·        Ensure all equipment are fully in function when on-site, if not then follow up action should be implemented.

·        To carry out any other tasks as may be directed by the Management.