Job description

AMI is now looking for an Operations Analyst to support the establishment of systems that support a high growth enterprise and ensure our international operations, policies and procedures work like clockwork.

 This is a chance to be part of Africa’s transformation, and to help shape, build and scale one its most innovative social businesses.

The successful candidate will be part of a dynamic international and local team and will be based in Nairobi.

Operations efficiency focuses on 5 core areas: IT and data protection, office operations, risk management and compliance, systems and processes, and data & impact. Core responsibilities include leading all internal operations and building operating systems to underpin AMI’s growth in the region. S/he must be comfortable with managing legal, governance, compliance and financial processes and systems. 

The responsibilities of the Operations Analyst include:

Operations Efficiency

• Oversee all internal operations across different geographies. This will involve day-to-day general management of our head office in Nairobi (including rent/utilities/procurement), as well as supporting GMs/country heads/country teams in other markets.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Manage the group budget for IT equipment (i.e purchase of computers for new staff/ replacement for current staff). Ensuring that purchases are in line with group policy and specification.
• Liasing with managers and teams to book travel and organize travel logistics (in line with Group travel policy) ensuring allocation to the correct AMI budget and payment from the correct AMI legal entity
• Manage office purchases from suppliers, and review, negotiate and manage contracts for office rental, insurances, utilities etc to ensure value for money
• Ensuring International and traveling Staff have the relevant permits including working permits, statutory documents and travel insurance 
• Overseeing management of AMI events, in partnership with marketing colleagues
• Maintain updated policy documents such as medical policies and act as the liaison with external service providers
• Maintain technical IT operations and oversee office equipment; ensuring that all equipment is working properly, and laptops are well maintained.

 Systems and Processes

• Work with Director of operations efficiency to identify areas of inefficiency and assist in systems design and implementation for organizational wide standardization.
• Support an organizational wide system and process audit that culminates to implementation of efficient processes and systems which will result to greater efficiency.
• Maintain clear and accurate operations documents and procedures for reference purposes.
• Work with colleagues all functions to ensure seamless systems, data management and customer experiences across the organisation.
• Ensure that purchase orders and time entries to Netsuite are properly entered and approved

Risk and Compliances

• Monitor, business operations compliance to standard processes and best practices.
• Help the development of risk management frameworks and IT policies and procedures.
• Arrange for accreditation with the local country authorities, where appropriate. 

Skills & attributes:

• Ability to think strategically and creatively, and to execute methodically.
• Ability to create order from chaos. Thrives in a fast-paced, entrepreneurial environment but able to design and implement effective structures and policies.
• Unflinching attention to detail. Outstanding organizational and administrative skills. Are you the most organised person you know?
• Enthusiasm and commitment for AMI’s vision of transformation through skills development
• Decision Making & Problem Solving Skills - ability to identify and resolve problems and generate alternative solutions
• Work well with people. Culturally adept. Ability to communicate effectively across different levels, with local and international teams and stakeholders
• Proven ability to build and lead a team, motivate staff, manage performance and drive delivery. Ability to work as part of a close-knit and collaborative cross-border leadership team.
• An unwavering commitment to AMI’s values of excellence, innovation, accountability, caring and integrity.
• Willingness to engage in robust debate alongside deep respect for others
• Absolutely rock-solid integrity

Qualifications & Experience:

• At least 3-5 years’ experience in operations, general management, or project management (essential)
• Experience in business operations and systems implementation is an added advantage.
• Experience working with a social business or enterprise (preferred but not essential)
• University Degree or equivalent experience

AMI will consider candidates from any country but must be willing to live and work in Kenya and be free to travel elsewhere in Africa.