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India Operations Manager

Full time
Apply by 19 September 2020

Job description

Who Is the India Operations Manager At Sistema.bio?

India Operations Manager is a leadership role in which you will be responsible for managing Technical operations in India by managing project managers, supervisors and technicians. You will manage and train the team to install and service biodigesters according to the global quality standards of Sistema.bio with a central focus on increasing consumer experience and satisfaction.

Role And Responsibilities

  • Translate commercial requirements into operational plans.
  • Build and Manage pan India Teams to match operational plans.
  • Oversee weekly and monthly work plans for all Project Managers and supervisors to ensure product installation and service happens within time.
  • Track delays and bottlenecks on a daily basis and solve them on the go to ensure operational efficiency
  • Ensure 100% quality and work process compliance by tech managers and supervisors.
  • Train tech team to strive for the highest order of customer satisfaction with their technical and communication skills.
  • Manage logistics to support execution.
  • Manage service teams to resolve customer complaints to drive farmers products adoption.
  • Ensure proper data management on company’s software applications such as TARO, Salesforce, etc.
  • Track costs and other resources for various teams and projects.

More About YOU

  • You are an Engineer with a post graduate degree preferably in Management with over 5 years of managing Field projects / Technical Operations.
  • You have built, managed and trained a large team.
  • You have technical acumen and thrive in fast pace and dynamic work environment.
  • You are conversant in Hindi and English.

Location, travel and start date

You will be mainly working from the Pune office with periodic visits to the field offices or project sites. You will be required to travel 60% - 70% of the time.


About Sistema.bio

Sistema.bio is a leading social enterprise operating in Latin America, India, and Africa by bringing technology, training and financing to farmers. Headquartered in Mexico City, Sistema.bio promotes a world where waste is a resource, and farmers are empowered and productive. We manufacture, sell, install and finance our patented biodigester systems for small and medium scale farmers to convert their waste into economic, health and environmental benefits.

By the end of 2021, our goal is to have installed biodigesters for over 200,000 people in 15 countries where they lack access to clean, renewable and cost-effective energy. 

Sistema.bio is the 2019 Ashden Clean Cooking Awards winner and the 2017 Buckminster Fuller Institute Finalist.

You can be a part of this impact story! 

What it is like to work at Sistema.bio

  • Entrepreneurial cultureYour ideas matter. We believe in empowering people to own their projects and be able to take responsibility for them.
  • Passion and purposeWorking at Sistema.bio, you will work with a very passionate team that believes strongly in working for the social and environmental impact they want to see.
  • A growing team with growing opportunities: Sistema.bio is on its way to double in size in the coming years. This growth will open new roles, new countries and a world of new opportunities! We have a roll-up-your-sleeves culture where we offer new opportunities for our team members’ careers based on their skills, interests and aspirations.
  • Time in the field with the small and medium-scale farmersAt Sistema.bio, we are passionate about understanding and serving our customers: small and medium-scale farmers. Working with Sistema.bio, we will make sure that regardless of your background, you get to spend time in the field with farmers and genuinely understand their challenges and their everyday concerns.
  • We care about your career progression: We have a strong culture of training and investing in developing our people. As a Sistema.bio employee, you’ll have weekly check-ins with your manager, access to training programs, and clear tracking of your performance and career development twice a year. 
  • Work-life balanceAt Sistema.bio, we know you’re at your best when you’re rested and healthy. We therefore give you generous holidays options, parental leave, we pay for your health protection and give you options to work remotely when needed and possible.


Learn more about Sistema.bio and see other open jobs on their career page.

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