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Fraud Officer

Full time
Apply by 26 August 2020

Job description

Location: Uganda

Reporting to: Team Leader – Fraud


We are looking for a Fraud Officer to carryout investigations of fraudulent cases and overall recovery of devices/fraud in line with M-KOPA fraud policy.


  1. Liaise with the Field Sales Manager to identify fraudulent cases and follow them up
  2. Take lead in the recovery of defaults related to fraud.
  3. Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties
  4. Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud
  5. Investigate and recover all missing/stolen/lost devices from Field
  6. Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
  7. Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
  8. Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud


Education / Experience: 

  • Any bachelor’s degree in related field of study from a recognized university.
  • One year of credit/loan related experience
  • Basic legal knowledge on fraud and loan collection regulations.

Required Skills:

  • Possession of the virtue of integrity with strong moral uprightness.
  • Excellent communication, analytical, interpersonal and presentation skills.
  • Ability to report using change management techniques.
  • Self-driven with ability to make decisions in challenging or tough situations.
  • Good knowledge and understanding of MS word, Excel &PowerPoint.
  • MUST be adaptive with zeal to work in rural- remote areas.
  • Innovative and good at multitasking.
  • Excellent teamwork dynamics.
  • Must be conversant with Uganda law enforcement procedures

Degree qualifications

  • High School Diploma

About M-KOPA

M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.


Learn more about M-KOPA and see other open jobs on their career page.

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