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Fraud Officer

Full time
Apply by 26 August 2020

Job description

Location: Uganda

Reporting to: Team Leader – Fraud


We are looking for a Fraud Officer to carryout investigations of fraudulent cases and overall recovery of devices/fraud in line with M-KOPA fraud policy.


  1. Liaise with the Field Sales Manager to identify fraudulent cases and follow them up
  2. Take lead in the recovery of defaults related to fraud.
  3. Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties
  4. Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud
  5. Investigate and recover all missing/stolen/lost devices from Field
  6. Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
  7. Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
  8. Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud


Education / Experience: 

  • Any bachelor’s degree in related field of study from a recognized university.
  • One year of credit/loan related experience
  • Basic legal knowledge on fraud and loan collection regulations.

Required Skills:

  • Possession of the virtue of integrity with strong moral uprightness.
  • Excellent communication, analytical, interpersonal and presentation skills.
  • Ability to report using change management techniques.
  • Self-driven with ability to make decisions in challenging or tough situations.
  • Good knowledge and understanding of MS word, Excel &PowerPoint.
  • MUST be adaptive with zeal to work in rural- remote areas.
  • Innovative and good at multitasking.
  • Excellent teamwork dynamics.
  • Must be conversant with Uganda law enforcement procedures

Degree qualifications

  • High School Diploma

About M-KOPA

At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.

M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact. 

M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.


Learn more about M-KOPA and see other open jobs on their career page.

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