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Customer Care Representatives - Remote Working

M-KOPA
Full time
Apply by 07 February 2021

Job description

Key Responsibilities:

  • Respond to customer queries on calls both inbound, outbound and on tasks.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.

Key Competencies:

  • Ability to work from home independently and be able to do basic troubleshooting of own internet connectivity and tools
  • Basic know how on how to connect remotely to online meeting channels using tools such as Teams, Zoom, Skype etc
  • High level of discipline and time management
  • Pro-active in seeking help from team leader to address any challenges
  • Ability to multitask and ensure that key deliverables are not compromised by the work from home environment

Experience/Skills & Competencies/Education Required

Successful candidate must demonstrate a customer orientation and ability to adapt/respond to different types of characters. Specific Qualifications includes:

  • At least a College Diploma
  • At least 1-year in the Customer Service department
  • Have access to and ability to use Microsoft tools such as Teams, Excel, Word etc
  • Computer literate
  • Analytical skills are an added advantage

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About M-KOPA

M-KOPA is a connected asset financing platform that offers millions of underbanked customers access to life-enhancing products and services.

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Learn more about M-KOPA and see other open jobs on their career page.

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