Job description

Key Responsibilities:

• Respond to customer queries on calls both inbound, outbound and on tasks.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.

Key Competencies:

• Ability to work from home independently and be able to do basic troubleshooting of own internet connectivity and tools
• Basic know how on how to connect remotely to online meeting channels using tools such as Teams, Zoom, Skype etc
• High level of discipline and time management
• Pro-active in seeking help from team leader to address any challenges
• Ability to multitask and ensure that key deliverables are not compromised by the work from home environment

Experience/Skills & Competencies/Education Required

Successful candidate must demonstrate a customer orientation and ability to adapt/respond to different types of characters. Specific Qualifications includes:

• At least a College Diploma
• At least 1-year in the Customer Service department
• Have access to and ability to use Microsoft tools such as Teams, Excel, Word etc
• Computer literate
• Analytical skills are an added advantage