Job description

AMI is expanding rapidly. We have raised investment, opened offices in Nairobi, Johannesburg and Kigali and trained over 27,000 people in 30+ African countries.

AMI is looking for an experienced Product Manager to support the Head of Tech Products and build a team that can deliver highly usable and impactful products to entrepreneurs and managers across Africa. This is a chance to be part of Africa’s transformation, and to help shape, build and scale one its most innovative social businesses

The Senior Product Manager-Tech will report directly to the Head of Tech Products and work closely with the Chief Product Officer. He/She will be responsible for improving the overall development processes related to AMI’s learning platform and mobile apps. In coordination with the Head of Tech Products the Sr Product Manager will spend time with customers and prospects (and do significant user testing and feedback) and establish processes to ensure best practice in the future.

The Sr PM will scope and design core products that address key customer needs and create plans to develop them and ensure they are implemented successfully in the market.

The Sr PM will also have a role in helping to develop the product management processes and training product associates who ensure technical support processes and documentation are in order.

He/ She will establish best practice for Tech Product Management at AMI.

Engagement Type: Consulting Contract

Contract/Engagement Period: 6 months

Country Base: Nairobi, Kenya. But willing to consider remote candidates.

Scope of Work:

Development of core product management processes

• Support in defining scope of development for new product features and on-going feature enhancements.
• Define process for effective writing and prioritization of stories and backlog management
• Process Management and Improvement – Define and document a well-defined product management process. Review and define process improvement initiatives

Product communication and user feedback loops

• Work with key stakeholders across the company to define a successful product release plan and feedback gathering.
• Ensure critical customer focus working with marketing, programme and sales teams to link product to customer needs and ensure market alignment.
• Define and scope core product metrics, analytics, reporting across platforms

Support technical product team

• Train and coach the workstreams of Product Associates to deliver seamless user support, user feedback and critical platform testing
• Facilitate in improving implementation of Agile methods across team

Skills & attributes

• Strong interpersonal skills - As someone influencing several departments and seeking feedback from a range of stakeholders, you need strong interpersonal skills. You will be an effective communicator at all levels.
• Strategic thinking - You will need to analyze and implement the strategic roadmap for the product and make difficult decisions. You will be able to understand business needs and translate them in to development priorities and plans.
• Analytical skills - You will need to research and analyze market, platform and user feedback data and make use data to influence decision making.
• Technical product management - Familiar with Scrum and Agile project development .
• Initiative and execution of tasks - MUST be able to work independently, take initiative to solve problems and proactively address issues and follow tasks through to completion.
• Personal - Motivated, self-starter, independent worker.

Education and Experience

• Bachelor Degree in information management, computer science, or related field. Significant experience will be considered in lieu of degree level qualification
• Experience in technical project management
• Experience in data analysis, project management and user feedback are an asset.