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Response Leader

African Clean Energy (ACE)
Full time
Apply by 10 February 2021

Job description

Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Note: This role is based in Kapenguria, West Pokot

Job Specifications:

  • Role: Response Leader
  • Department: Response Department
  • Location: Kapenguria, West Pokot, Kenya

Job Description:

ACE Hybrid Energy Kenya Limited needs a diligent and enthusiastic Response Leader to work closely with the Sales Manager, Expansion Manager and Operations Director. ACE Hybrid Energy Kenya Limited requires a motivated, ambitious and fast learner, someone who is proactive and flexible in the variety of tasks and functions they will perform.


Regional Maintenance Duties:

  • Close monitoring of response rates to customer issues to ensure policy compliance.
  • Ensure all customers visits meet the values of ACE through close and innovative monitoring methods.
  • Work with other Response Leaders to ensure best practices are being taught and shares.
  • Develop systems to reduce revisit costs and to increase customer satisfaction.

Administrative Duties:

  • Provide a monthly report outlined in the policies and procedures.
  • Train new Response Officers and new ACE Staff on how to maintain and fix the stove.
  • Develop and monitor your teams monthly budget
  • Assist with the ACE Fuel Program as directed (when brought to your location)
  • Any other tasks as assigned by the Expansions Manager, Operations Director, and/or Regional Director from time to time direct

This document is not an exhaustive list of any and all day to day activities.

Minimum Qualifications:

  • Fluent in English, Kiswahili and at least one of the Western Languages (Pokot or Turkana)
  • A Certificate/Diploma in Electrical Engineering and 1-2 years of experience working in busy electronics repair and maintenance environment.

Skills and Expertise:

  • A fast learner that picks up details
  • Computer skills: Ms- Office package: Word, Excel, Powerpoint to create detailed overviews and reports
  • Experience in planning and report writing
  • Leadership and empathy skills that show your ambition to initiate great team work.

About African Clean Energy (ACE)

African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.

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