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Operations Associate in Oromia/Amhara, Ethiopia

Maisha Meds
Full time
Apply by 21 February 2021

Job description

Maisha Meds is hiring! We’re looking for an Operations Associate with a background in public health, supply chain, pharmacy and/or pharmaceutical drug sales to support the implementation of our project in Ethiopia. 

About the role

We are looking for an enthusiastic professional to support the implementation of our project in Ethiopia. This role entails frequent travel to Amhara and Oromia kebeles to train health posts to use our product and provide support to ensure retention.

Roles are based in their respective regions. You will report to the Field Manager in Addis Ababa.


  • Onboarding and training health posts to start using the product, which will include frequent travel to various woredas in Amhara and Oromia
  • Creating positive and excellent customer experience during onboarding and support of client
  • Working with the Field Manager to prepare and manage the budget for onboarding and support activities cost effectively
  • Supporting streamlining and scalability of the onboarding process
  • Conducting data entry and training to ensure high-quality data is in the system
  • Supporting in developing onboarding materials and strategies related to efficiencies in the onboarding process including training manual, tutorials, and in person training to create positive, excellent customer experience after onboarding of health posts
  • Supporting in collecting ongoing metrics related to operational success, including HPs continuing to be engaged with systems, hardware inventory, hardware use and breakage, and retention
  • Supporting in ensuring all the proper registration documents and contracts are collected and filed

Maisha Meds reserves the right to adapt the work scope for the employee, in response to company needs or changes in direction.


  1. Bachelor’s degree (minimum) in public health, pharmacy, sales, business or other related field
  2. 2+ years working in enterprise, training, experience in medical, tech-based, pharmacy, or pharmaceutical field preferred
  3. Flexibility and willingness to travel to health posts in Amhara and Oromia frequently
  4. For Amhara: Must be based in the Amhara region. Fluency in written and spoken Amharic and English
  5. For Oromia: Fluency in written and spoken Afaan Oromo, Amharic and English
  6. Experience working with government stakeholders and tech interventions a plus
  7. Growth mindset and enthusiasm for learning, feedback and continuous improvement
  8. Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service
  9. Ability to roll up one’s sleeves and directly move projects forward

Why You Should Join Us

Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We can promise you an opportunity to drive real, quantifiable change that literally saves lives. We are dedicated to our work and care deeply about our product’s impact. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.

Start date is in March, and compensation is commensurate with experience.

Open to Ethiopian applicants only.


About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years has grown to support over 1.5million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (and results from a RCT with UC Berkeley due out later this year), injectable contraceptives, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.

Our work is funded by USAID Development Innovation Ventures, the Bill & Melinda Gates Foundation, the Children’s Investment Fund Foundation, Grand Challenges Canada, Pfizer, and others, and we are starting to build partnerships with multilateral global health funders, pharmaceutical companies, and national health insurance funds. We use data from our point of sale software to design programs that leverage financial incentives to improve uptake of high impact health products. And we measure our success by our ability to improve the quality and affordability of healthcare diagnosis, treatment, and prevention for low-income patients across Africa.


Learn more about Maisha Meds and see other open jobs on their career page.

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