Job description

M-KOPA is seeking a Senior Mobile Product Owner. This role sits at the nexus between the business and technology to drive the vision for and delivery of our most important software product: our mobile app. Our goal is for the M-KOPA mobile application to become a personalized hub for our customers, allowing them to manage their loans, view their balances, pay for their products in installments, request and upgrade to new services, and support their financial development. While there has always been software that allows M-KOPA to control the devices that we offer, the M-KOPA mobile product represents a fundamental shift towards customer facing software products.

Responsibilities:

• You will be the owner of the M-KOPA Mobile Software Product.
• You will work closely with market research teams to understand user needs, define a vision for the product, and advocate for the voice of the customer throughout the product lifecycle.
• You will work closely with our data science team to sit inside of a given problem space and find solutions that the data guides you to. With all of your customer insights and all of the data at your fingertips, you will advocate mightily for what our customers need most.
• You will hear big ideas from all corners of the business and distill them into candidates for inclusion in our 6-month mobile product roadmap.
• You will help many business stakeholders come to consensus on 6-week backlog prioritization and clarify relevant trade-offs.
• You will manage the product development lifecycle to achieve goals and hit feature launch timelines.
• You are an excellent collaborator. You will find the right methods to communicate with internal stakeholders to gather feature requirements, share updates on timelines, design around constraints, carefully manage expectations, and craft appropriate communications for the appropriate audience.
• Likewise, you will collaborate closely with engineering during the development cycle to make judgment calls as engineering constraints arise, with a bias towards shipping valuable work each sprint and iteratively improving on it later.
• You will become the authority on our mobile software, a resource for others in the company to rely on.
• To get a broad array of stakeholders aligned and invested, you will draft and present “product briefs” and process map documentation to outline highlevel scope for Epic and Feature level work.
• You will write feature specifications in user stories along with acceptance criteria in Gherkin syntax format.
• Using agile product process, you will move the user stories through refinement to meet our definition of ready.
• You enjoy communicating visually. You are comfortable refining wireframes and process maps to guide product design. From there, you will actively drive the design process with our nascent product designer, and perhaps outside designers.
• You lead by example, modeling Product Management best practices for the product team and the business. You are comfortable advocating for process improvements that will clear the path for you to do your best work.

Required Experience:

Required education: No requirement

Required relevant work experience: 4 years, including 1 year on a native mobile app

Required languages: English (Spoken: fluent | Written: fluent)

Preferred Experience:

Preferred education: Masters of Business Administration

Preferred relevant work experience: 6 years, mostly on native mobile apps

Preferred languages: Fluent in English and proficient in a national language from one of our target markets