Head Of Customer Experience
Easy MatatuAbout Easy Matatu
Easy Matatu is redefining public transport in Africa by connecting commuters to Easy Matatu-trained minibus-taxi (locally known as matatu) drivers who offer safer, cleaner and more reliable journeys on vetted and maintained vehicles with transparent pricing.
In 2020, our team grew from 4 to 19 and our customers by four-fold. We have ambitious plans for 2021, including serving 5x more monthly repeat users and to operate 10x more trips per day across all routes.
Easy Matatu has received recognition for its work as a winner of the Sustainable Mobility Challenge by Total and Vinci Energies.
About the Role
The Head of Customer Experience engages our customers to drive adoption and demonstrate ongoing value. This critical function helps build Easy Matatu’s long-term competitive advantage, retain loyal customers and create strategies to increase the value customers derive from Easy Matatu. The Head of Customer Experience will work across all teams to uncover new ways to make Easy Matatu a better way to travel and to improve our product.
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About Easy Matatu
Easy Matatu is redefining public transport in Africa by connecting commuters to Easy Matatu-trained minibus-taxi (locally known as matatu) drivers who offer safer, cleaner and more reliable journeys on vetted and maintained vehicles with transparent pricing.
In 2020, their team grew from 4 to 19 and their customers by four-fold. They have ambitious plans for 2021, including serving 5x more monthly repeat users and to operate 10x more trips per day across all routes.
Easy Matatu has received recognition for its work as a winner of the Sustainable Mobility Challenge by Total and Vinci Energies.