Senior Manager Operations

Full time
Apply by 15 May 2021

Job description

Role: Senior Manager Operations (Uganda)

Location: Uganda

Position Start: As soon as possible

Reporting to: General Manager or Head of Market Development


The to provide leadership and support towards the delivery of the M-KOPA Uganda’s operations. This includes M-KOPA Uganda’s (i) retail footprint of service centers nation-wide, (ii) warehouse and associated logistics services, and (iii) its on-the-ground marketing activities.

The Role holder will lead multiple teams across multiple parts of the business. Consequently, the Role holder will need to be flexible and adaptable. We are not looking for expert knowledge in any of the fields – rather, we are looking for an excellent operator with a strong track record in execution of business activities.


  1. Field Operations. Guide and Support the Field Operations Manager to provide excellent customer service across M-KOPA’s nation-wide footprint of service centers and depots. Coordination with OEM partners (Samsung, HMD) to drive performance of third party phone servicing. Support the management of M-KOPA’s 50+ field technicians.   
  2. Logistics. Support Guide and support the Logistics Manager in managing the warehouse team to provide excellent support to the business such that stocks are received, processed and dispatched within SLAs.  
  3. Fraud. Manage the strategic direction, policies and processes, analytical prioritization and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services. 
  4. Marketing. Liaise with Marketing Director and local marketing team to execute on below-the-line and above-the-line marketing in Uganda. Support the sales team by providing the salesforce with the tools that they need (e.g., fliers) 


  • Passionate about our mission of upgrading lives, and making life-changing products more affordable and accessible
  • You can live and breathe our values of progress, ownership and transparency
  • Over three (3) years’ experience in role with a strong track record of operational execution.
  • Track record of hitting tight deadlines without compromising on quality of execution
  • People Leadership and management experience in any similar capacity.
  • Previous experience managing teams with multiple key performance indicators
  • Excellent analytical and problem-solving skills.
  • Fluent in English and Luganda.
  • Faultless integrity and openness combined with commitment to good governance.


  • Bachelors’ degree in any field but exceptions will be made for candidates who can show an exceptional track record in this area


M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, M-KOPA does not discriminate on the basis of race, colour, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment.

M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Certifications required

  • Logistics and Supply Chain
  • Warehouse Operations

Degree qualifications

  • Bachelor of Business Administration (BBA)
  • Bachelor’s Degree

About M-KOPA

At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.

M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact – and it is the focus of this Strategy Manager role.

M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.


Learn more about M-KOPA and see other open jobs on their career page.

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