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Administration Manager

Full time
Apply by 06 May 2021

Job description

The main purpose of the role is to oversee business operations which include supervising the administrative team working in housekeeping, facilities, and reception, and is responsible for ensuring the M-KOPA office is well maintained.


  • Developing strategic initiatives for the administration department in line with the corporate strategy including;
  • Developing, implementing, and continuously reviewing the operating policies and procedures of the department
  • Developing service level agreements that facilitate the provision of administrative, recreational, and transport services
  • Overseeing general administrative activities which include the provision of transport, cleaning services, switchboard in liaison with IT department, and other outsourced services
  • Ensuring the efficient provision of transport, security, cleaning services, and water supply in the M-KOPA office
  • Ensuring compliance with company Health & Safety policy including co-coordinating disaster management and emergency response activities in liaison with the EHS Manager
  • Overseeing the provision of efficient records management including fuel consumption and vehicle utilization and preparing responses to audit queries and present to auditors when called upon
  • Responsible for maintaining the relations and managing service contracts and service level agreements for outsourced services delivering cleaning, repair & maintenance services at the M-KOPA office.
  • Overseeing the supervision of inspections of the building and prescribing remedial measures
  • Ensuring the office is well stocked with necessary supplies, and all equipment is working and properly maintained.
  • Working with finance and management team to set budgets, monitor spending, and expenses.
  • Hiring, training, and evaluating employees within the administrative department, and taking corrective action where necessary

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED (Minimum level of experience, skills and competencies, licences & certifications and education required to perform effectively in the role)

  • Relevant qualification in Public Administration, Business Administration, Social Science Human Resource Management, or equivalent
  • Be proficient in computer applications
  •  Familiarity with office management procedures and basic accounting principles
  •  Good communication skills
  • Flexible, open to change, good attitude, self-drive, a great time manager


About M-KOPA

At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.

M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact – and it is the focus of this Strategy Manager role.

M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.


Learn more about M-KOPA and see other open jobs on their career page.

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