Hey there! This job has expired.

Program Manager - Nairobi

Maisha Meds
Full time
Apply by 26 May 2021

Job description

Maisha Meds is hiring! We’re looking for a Program manager with remarkable customer service skills to join our Loyalty Program and champion our expansion to the Nairobi region.

Who We’re Looking For

We are looking for an enthusiastic and diligent team member who would join the loyalty Program team with a key focus on growing the operations in the Nairobi region and its environs. The candidate should have experience in customer service leadership in the public health or related space, ideally at the intersection of support for digital products. space or a relatable field. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds. This candidate is a customer-centric leader whose mission is to build strong relationships with our partner pharmacies making them champions of our Program (Loyalty Program for life pharmacies). This candidate is a strong communicator and is driven to innovate new solutions on the go in response to customer asks. 

Responsibilities

  • Champion expansion into a new region by onboarding and supporting our network of pharmacies reimbursing for care, including building operations, supply chain and training on systems required to achieve this
  • Put up systems, processes, controls and teams to penetrate new markets, onboard new facilities and manage these relationships.
  • Support these facilities through weekly field visits and calls to ensure:
  • They are implementing the Program with integrity
  • They have sufficient stock
  • They are utilizing the loyalty application maximally
  • They understand expected reimbursements
  • They are targeting all eligible patients to increase Program reach
  • Providing any requested support from the facilities
  • Foster relationships with relevant professional bodies and county officials who are key stakeholders in success of our Programs (Existing relationships with such stakeholders is an added advantage)
  • Work with clinical advisors to develop clinical protocols to ensure pharmacies and clinics provide high-quality care
  • Reporting Program progress and opportunities of growth to the Director of Programs
  • Support in designing expansion project plans

This role is based in Nairobi with frequent local travel. You will report to the Director of Programs for this work.

Qualifications

  • Degree (minimum) in customer service, pharmacy business or other related field
  • Comfortable with technology - direct experience working with developers is a huge plus
  • 3+ years working in a customer acquisition and management leadership role 
  • Having a background in public health will be an added advantage
  • Project management experience will be an added advantage
  • Leadership experience, drive, and willingness to mentor others on the team
  • Growth mindset and enthusiasm for learning, feedback and continuous improvement
  • Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service
  • You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
  • Ability to roll up one’s sleeves and directly move projects forward


Why You Should Join Us

Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We can promise you an opportunity to drive real, quantifiable change that literally saves lives. We are dedicated to our work and care deeply about our product’s impact. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.

Start date is ASAP, and compensation is commensurate with experience.

logo

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years has grown to support over 1.5million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (and results from a RCT with UC Berkeley due out later this year), injectable contraceptives, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.

Our work is funded by USAID Development Innovation Ventures, the Bill & Melinda Gates Foundation, the Children’s Investment Fund Foundation, Grand Challenges Canada, Pfizer, and others, and we are starting to build partnerships with multilateral global health funders, pharmaceutical companies, and national health insurance funds. We use data from our point of sale software to design programs that leverage financial incentives to improve uptake of high impact health products. And we measure our success by our ability to improve the quality and affordability of healthcare diagnosis, treatment, and prevention for low-income patients across Africa.

Powered by