Program Manager - NairobiMaisha Meds
Maisha Meds is hiring! We’re looking for a Program manager with remarkable customer service skills to join our Loyalty Program and champion our expansion to the Nairobi region.
We are looking for an enthusiastic and diligent team member who would join the loyalty Program team with a key focus on growing the operations in the Nairobi region and its environs. The candidate should have experience in customer service leadership in the public health or related space, ideally at the intersection of support for digital products. space or a relatable field. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds. This candidate is a customer-centric leader whose mission is to build strong relationships with our partner pharmacies making them champions of our Program (Loyalty Program for life pharmacies). This candidate is a strong communicator and is driven to innovate new solutions on the go in response to customer asks.
This role is based in Nairobi with frequent local travel. You will report to the Director of Programs for this work.
Why You Should Join Us
Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We can promise you an opportunity to drive real, quantifiable change that literally saves lives. We are dedicated to our work and care deeply about our product’s impact. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.
Start date is ASAP, and compensation is commensurate with experience.
About Maisha Meds
Maisha Meds is a digital software company working to make quality medicines affordable for the 2.5 billion patients worldwide who access primary health care at their local drug shop. Our Point of Sale (POS) application software is used by hundreds of pharmacies in Africa to support hundreds of thousands of patients each year. For the people who use our software, it represents a way of tracking business decisions and accessing deals and working capital. For patients, we help strengthen supply chains and ensure that the medicine that they buy will be affordable and consistently high quality, in a setting where 1 in 10 products is counterfeit or substandard.
Maisha Meds was first built by a multidisciplinary team at Stanford University that is passionate about supporting the health sector in East Africa through digital innovation. Our team is based in Kenya and has funding from Stanford University’s Biodesign Program and Center for Innovation in Global Health as well as D-Prize, the Unreasonable Institute in East Africa, the Bill & Melinda Gates Foundation, Merck’s Digital eHealth Accelerator in Nairobi, GIZ, and the Dioraphte Foundation.
Learn more about Maisha Meds and see other open jobs on their career page.