Program Manager - NairobiMaisha Meds
Maisha Meds is hiring! We’re looking for a Program manager with remarkable customer service skills to join our Loyalty Program and champion our expansion to the Nairobi region.
We are looking for an enthusiastic and diligent team member who would join the loyalty Program team with a key focus on growing the operations in the Nairobi region and its environs. The candidate should have experience in customer service leadership in the public health or related space, ideally at the intersection of support for digital products. space or a relatable field. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds. This candidate is a customer-centric leader whose mission is to build strong relationships with our partner pharmacies making them champions of our Program (Loyalty Program for life pharmacies). This candidate is a strong communicator and is driven to innovate new solutions on the go in response to customer asks.
This role is based in Nairobi with frequent local travel. You will report to the Director of Programs for this work.
Why You Should Join Us
Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We can promise you an opportunity to drive real, quantifiable change that literally saves lives. We are dedicated to our work and care deeply about our product’s impact. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.
Start date is ASAP, and compensation is commensurate with experience.
About Maisha Meds
Maisha Meds is an organization dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years has grown to support over 1.5million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to enable global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (and results from a RCT with UC Berkeley due out later this year), injectable contraceptives, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.
Our work is funded by USAID Development Innovation Ventures, the Bill & Melinda Gates Foundation, the Children’s Investment Fund Foundation, Grand Challenges Canada, Pfizer, and others, and we are starting to build partnerships with multilateral global health funders, pharmaceutical companies, and national health insurance funds. We use data from our point of sale software to design programs that leverage financial incentives to improve uptake of high impact health products. And we measure our success by our ability to improve the quality and affordability of healthcare diagnosis, treatment, and prevention for low-income patients across Africa.