Mobility Mechanic and Fleet OfficerM-KOPA
M-KOPA Labs, the Research & Development arm within M-KOPA, is looking for someone with a passion for motorbikes and an aspiration to listen to the Voice of the Customer to bring the best PAYG e-Bike to market.
This is an exciting time to join Labs: with recent success developing solar technologies that deliver positive impact for low-income communities across Africa, we are expanding our R&D pipeline significantly. The role will support Labs to further its knowledge of the impact and customer need for more Pay-As-You-Go (PAYG) connected products and services.
Labs has turned its attention to PAYG Mobility, particularly focused on electric bikes, which can transform the mobility sector across Africa.
The Mobility Mechanic and Fleet Officer will be based in Nairobi and work closely with the Mobility team, based in Kenya and the UK. In this position, you will take a leading role to manage and maintain Labs’ growing fleet of petrol and electric motorbikes and advocate for the e-bike customer to feed into the e-bike design process.
This role is central to advancing M-KOPA’s commitment to capturing the customer voice to design best-in-class products and services that create a meaningful, lasting impact on the lives of customers.
KNOWLEDGE AND SKILLS
The successful applicant will have experience with:
We are looking for candidates who exhibit:
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.
M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.
Learn more about M-KOPA and see other open jobs on their career page.