Program Operations Manager

Medtronic LABS
Full time
Apply by 22 October 2021

Job description

About the Role | Program Operations Manager

Medtronic Labs is looking for Program Operations Managers for a dedicated Non-Communicable Disease program focused on improving health care and patients’ lives. The Manager will directly report to the Impact team and ideally would be based in :

  1. Sierra Leone
  2. Tanzania

Medtronic Labs is looking for passionate mid-level managers to organize and lead regional operations for the Empower Health business focused on improving health care and patients’ lives.  No day will be the same for the Program Operations Manager, a role which combines logistics and program operational management, exceptional organizational skills, team management, superb customer service and effective communication skills. Each task will be equally important and great effort will be expected to support our clients and users of the Empower Health model. 

Key Responsibilities

  • Executing on operations planning for programs run in collaboration with Health Associations and other partners.
  • Setting up the Operations function, hiring and managing a team of Operations Associates, Training Specialists and Tele-counselors.
  • Working closely with partners, government stakeholders and clients to ensure continued growth, alignment with strategic initiatives and commitment guarantees.
  • Developing and implement local and regional operational processes for the Medtronic LABS team, in coordination with other Medtronic LABS Operations leaders and team members. 
  • Collaborating on best practices and contribute actively to the LABS Africa strategy, leading the input in the area of operations.
  • Providing mentorship, oversight for and coordinate the activities of the Operations Associates across CHAG program sites to ensure tasks are executed upon successfully to meet program objectives and milestones.
  • Collaborating with Medtronic LABS team members to share learnings and improve operational processes.
  • Completing all required Medtronic LABS and program training.


Does this sound like you?

Must Have: 

  • 5+ years of field operations management experience.
  • Past experience building and managing a team. 
  • Past experience of scaling project(s), training individuals.
  • Proactive approach to work and problem solving capability.
  • Comfortable with traveling - 30 to 40% work related travel is expected. 

Good to have: 

  • Past experience working with a technology based growing organization. 
  • Past experience with senior stakeholder management/partnerships.

Candidate Attributes: 

  • Entrepreneurial in nature.
  • Agile with a growth mindset and willingness to go above, beyond, the formal role.
  • Willing to work with a certain level of ownership and autonomy.
  • Comfort with an unstructured role that grows with the individual.
  • Passion for the field of global health.

About Medtronic LABS

Medtronic LABS is an independent social enterprise, incorporated as a public benefit corporation, that maximizes social impact alongside financial sustainability. The organization's mission is to expand access to healthcare for underserved patients, families, and communities across the world by designing healthcare delivery models with and for communities that integrate digital and product technologies across the care continuum.

Medtronic LABS is the social arm of Medtronic (American-Irish registered medical device company that primarily operates in the United States), with operations panning across Asia and Africa.

To amplify their impact and reach scale, Medtronic LABS partners with governments, NGOs, healthcare providers, local entrepreneurs, and other stakeholders. Over the next decade, the organization's goal is to measurably improve health outcomes for 10 million+ underserved patients with a focus on non-communicable diseases (NCDs) by 2030.

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