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IOT Technician

Securex Agencies Ltd.
Full time
Apply by 14 February 2022

Job description

Duties and Responsibilities

·        Visit new clients, conduct a security survey of our customers’ property, and carry out professional installation of security equipment and app configuration.

·        Provide technical support during the installation process and routine maintenance of Rafiki security systems.

·        Aid the product manager in the process of vetting, selecting new products and building the online store.

·        Improve and upsell our sales at the point of installation.

·        Handle outages and provide support for hardware/ getaway problems in distributed customer locations.

·        Document all incidents in ticketing tracking system.

·        Trend analyze and report reoccurring and critical issues to the support team.

·        Responsible for sorting the reported issues within the quoted time.

·        Responsible for problem escalation and communication to supervisor as required.

·        Respond to and fix systems, application problems and issues when need arises.

·        To handle technical complaints from the client.

·        To educate the clients on how to operate their systems.

·        To report any client requirements to the office immediately.

·        Ensure all equipment are fully functional when on-site, if not then follow up action should be implemented.

·        To carry out any other tasks as may be directed by the Management.

About Securex Agencies Ltd.

Securex Agencies Ltd is the leading regional security provider for technology-driven security solutions across East Africa. Founded and headquartered in Kenya in 1970, the company has grown in stature and now has offices in Kenya and Uganda with footprints in Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Having started as a family business, the company is built on strong family values demonstrated by the team of experts and professionals who will do whatever it takes for all stakeholders interacting with the Securex brand. We specialize in technology advanced security solutions, tailored to suit varying needs across all sectors.

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