Job description

We are looking for Stock Controllers to join our Team within the Retail Department. We are looking for people who are organized and proactive.

As Stock Controllers, your main objective will be to support the Retail function to achieve the set goals. The role requires close collaboration with both the sales and the warehouse teams to support the overall business objectives of achieving a set revenue target while managing stock and the associated controls.

You will report to the Retail Team Leader (Uganda). This is an #LI-Onsite" role.

In this role, you’ll be expected to:

Support the Retail function by achieving the following:

Inventory management: 

You will receive sales stock on the system, issue the received stock for sale (stock allocation) as well as carry out stock reconciliation while achieving accuracy including carrying out weekly stock audits for the indirect outlets assigned to you.

Sales support:

You will support all sales efforts related to stock such as stock allocation, support upgrade customers to get their new upgrade products, and retrieve and account for all aged stock.

Reverse logistics:

You will oversee consolidation, tracking, and return of all stock to the warehouse as per the set-out procedures and processes, completing all required documents and system input/adjustment.

Customer service:

• You will provide support to customer-related inquiries or product issues.
• You will log in to all customer interactions.
• You will troubleshoot device issues with the aim of resolving
• You will receive devices that require in-warranty repair.
• You will schedule the dispatch of customer devices for repair (via courier).
• You will follow up and resolve pending customer issues.
• You will receive devices that are repaired and contact customers to collect them.
• You will complete customer cancellation and downgrade requests as per the set process.

Shop aesthetics:

You will be responsible for ensuring that the depot is neat and clean, including ensuring that all posters and marketing materials at the depot are in good condition are visible and where they need to be replaced, and that proactive actions are taken to make a replacement request.

Reporting: 

You will be responsible for providing daily reports accounting for stocks provided, issued out, and any balance carried forward including recording for referencing and personal stock controller audit.

Experience/ Skills & Competencies/ Licenses & Certifications/ Education Required

• At least 1 year of experience in customer care or inventory management.
• You are able to troubleshoot phone-related issues.
• Front office management experience.
• Microsoft Word and Excel knowledge.
• College Diploma or degree in any field.
• Strong analytical and excellent communication skills.
• You collaborate well with different teams.

You Might Be A Good Fit If

• Are excited to understand the inner workings of the tools you use.
• You enjoy working with new people every day, details interest you, and working with a computer is not foreign to you.
• Push through hard problems without giving up.
• Are not afraid to take on complicated processes.
• Work to make things better for our customers and easier for the team.
• Always try to improve as a subject matter expert.

What's in it for you

• Great compensation package.
• Bonus.
• Annual Leave.
• Learning & Development Support.

Salary - UGX 600,000.